Dedicated and experienced Adobe Creative Cloud user with proven success managing online orders for while providing excellent customer services. Seeking an opportunity in a diverse work environment that grants me the ability to enrich my knowledge and skill set in the Multimedia Design field.

Professional Experience

AAA Club Alliance

May 2012 – Present

Travel Product & Merchandise Coordinator

Wilmington, DE


· Process and fulfill member direct Internet orders for all travel products and provide member support as well as complete related end-of-day reconciliation processes

· Provide support to retail offices and call centers for order fulfillment, member inquiries, product distribution, and problem resolution

· Assist retail offices by monitoring required inventory recalls, interpreting inventory policies, and completing necessary follow up on department directives

· Performs audits to ensure all inventory control measures are met for inventory levels both at offsite and onsite facilities

· Maintain accurate documentation of all inventory receipts, returns and payments for ongoing account analysis and discrepancy resolution

· Develop and maintain vendor partnerships, and process all payments and reconciliations with vendors

Creative Services Team

· Worked for Creative Services team with projects and resize images.

· Follow AAA brand guidelines to ensure brand consistency for all marketing efforts.

· Adobe Photoshop were used to create promotion and sales campaign banner for the AAA website.

· Design AAA Shared values illustrations for Integrity, Quality, Respect, and Teamwork with Adobe Illustrator for AAA associate awareness.

AAA Mid-Atlantic

February 2006-May 2012

Member Relation Specialist

Newark, DE


· Serve members and clients by promoting related AAA services and products while processing transactions

· Process payments for all business lines

· Reconcile cash, checks, charges; process daily reports; ensure balance at end of day; prepare daily cash deposit

· Assist with the check-in and data entry of new travelers check, tickets, and travel shop inventory; assist with monthly inventory and periodic ordering

· Maintained responsibility for the training of other cash clerks

· Completed other related duties as assigned

TNT Multimedia and Video

January 2009-May 2009

Production Intern

Newport, DE


· Reviewed production DVDs for errors to be corrected; duplicate, label, and package DVDs for clients

· Administrative work

· Create PowerPoint presentations as required for clients


Wilmington University


New Castle, DE

· B.S., Multimedia Design

· Minor in Photography

Wilmington University


New Castle, DE

· A.S., Media Design

Technical Proficiency


· Apple Mac OS X

· Microsoft Windows XP, Vista, 7

Software Expertise

· Adobe Creative Cloud (Illustrator, Photoshop, InDesign, Dreamweaver, Flash, After Effects, Premiere Pro)

· Apple Final Cut Pro

· Microsoft Office (Word, Excel, PowerPoint)


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